Q will describe the organization you have gained access to for developing your training program in this class. This organization can be for-profit or non-profit, and your own or another company. Review the Canvas site Module 0: Course Project for additional information regarding this decision process. Part 1: Organizational Information 1. Name of the organization and the specific business or service(s) they provide. 2. History or background – do not cut and paste from organization website. Provide your own summarization. 3. Vision, purpose and/or mission of the organization – do not cut and paste from organizational website. This should be your words/description. 4. Where is this organization located? Multiple locations? If using your own company, describe the branch or location specifically (type of business, how fit into organizational structure, etc.). 5. What is the size of this organization (how many members overall and within your branch/location)? 6. List URL for company website and any other social media links. 7. Name, title, and contact information for organizational member who approved this project. Date he/she provided approval. You need two contacts if you choose to work with your own organization. Part 2: Your Access Strategy 8. What made you select this organization? 9. Who will be your contact in this organization for completing this assignment (it may or may not be the person named in #7)? 10. How did you gain access to this organization? 11. Answer the questions that follow as thoroughly as possible. This is essentially a preliminary Task Analysis and Needs Assessment, which are necessary to Assignment 2. The more complete and specific you can be in your early discussions with your contact person, the better prepared you will be for Assignment 2. To prepare your answer, discuss with your contact person, the tasks that employees perform, the oral communication skills they entail (e.g., conflict resolution, customer encounters, inter- and intra-department coordination, etc.) and possible areas that may need training. Specifically answer at least the following: a. What types of oral communication skills might require training? List all of those that you discuss. This list will likely be edited and focused as your progress with your analysis. b. In what employee tasks or operational processes or activities? Your contact may identify a more generalized area that is not task specific, e.g. conflict management. c. Why does training appear to be needed? NOTE: If you are unable to obtain any of this information make notes at the bottom of your assignment describing why you could not provide the information (make separate notes for each item you did not obtain). I recognize that not every company has a website, logo, or mission, etc. However, you must provide an answer to #7. There is no page length requirement for this activity. Your report should be succinct, yet thorough. This assignment requires you to write out the information in paragraph form. An edited version of this assignment will be used in your final portfolio and the better it is now the less work you will have to do later.
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